auto water test
description
At North Glass, we provide professional windscreen water testing services to accurately identify the source of water leaks. Whether a leak has developed after a windscreen replacement, collision repair, roof racks, or due to worn seals or vehicle age, our testing process helps pinpoint the exact entry point of water without unnecessary guesswork.
capture the lead
Before creating a replacement job, "create a new customer" or confirm the details of an "existing customer": ✓ Customer name✓ Property address✓ Email address
✓ Phone number
Purpose: The information gathered during the initial phone call is to determine the following:1. To identify the correct vehicle requiring water testing.2. To understand the nature and location of the reported water leak.3. To confirm the owners details.
4. To ensure the correct equipment, technician, and booking time are allocated.
Using the "Auto Windscreen Water Test" job template, always work through the following checklist before booking in with a glazier.
1. Obtain the vehicle registration (Rego) number.
Why we ask: The registration allows us to correctly identify the vehicle and prepare for any model-specific leak inspection requirements.
2. Confirm the reason for the water test.Ask the customer: Where is the water entering the vehicle? (e.g. front windscreen, rear window, roof, doors, boot, cabin, floor) When does the leak occur? (e.g. heavy rain, car wash, while driving, always) Has the windscreen recently been replaced? (check if we replaced the screen) Has the vehicle had any recent collision repairs or bodywork? Why we ask: Understanding the symptoms and vehicle history helps the technician focus on the most likely leak sources, allocate the appropriate inspection time, and improve diagnostic efficiency.
3. Confirm the customer's details. (if applicable) Obtain the following:Owner's nameContact phone numberEmail address
Why we ask: This ensures the booking is recorded correctly and allows us to contact the customer regarding the booking or discuss the inspection findings if required. Before ending the call, confirm:✓ Customer name✓ Phone number✓ Email address✓ Vehicle registration, make and model ✓ Identified the part that requires our attention ✓ Schedule the booking (Always book the customer in)
Using the "Auto Windscreen Water Test" job template, always work through the following checklist before booking in with a glazier.
1. Obtain the vehicle registration (Rego) number.
Why we ask: The registration allows us to correctly identify the vehicle and prepare for any model-specific leak inspection requirements.
2. Confirm the reason for the water test.Ask the customer: Where is the water entering the vehicle? (e.g. front windscreen, rear window, roof, doors, boot, cabin, floor) When does the leak occur? (e.g. heavy rain, car wash, while driving, always) Has the windscreen recently been replaced? (check if we replaced the screen) Has the vehicle had any recent collision repairs or bodywork? Why we ask: Understanding the symptoms and vehicle history helps the technician focus on the most likely leak sources, allocate the appropriate inspection time, and improve diagnostic efficiency.
3. Confirm the customer's details. (if applicable) Obtain the following:Owner's nameContact phone numberEmail address
Why we ask: This ensures the booking is recorded correctly and allows us to contact the customer regarding the booking or discuss the inspection findings if required. Before ending the call, confirm:✓ Customer name✓ Phone number✓ Email address✓ Vehicle registration, make and model ✓ Identified the part that requires our attention ✓ Schedule the booking (Always book the customer in)
quote description
Using the "Auto Glass Windscreen Water test" quotation template. This information needs to be entered correctly based on the information the customer provided, the items highlighted need to be updated accordingly:
Water test to locate the source of a leak in the vehicle.
Vehicle Year/ Make and Model: (enter the make and model here)
Registration: (enter the rego here)
Notes:If the leak is a result of an error in the installation or a fault with the windscreen, no fee is payable.If the source of the leak is as a result of anything else, i.e, rust around roof racks, high stop lights, blocked drainage channels etc. this fee is payable in full upon collection of the vehicle.
Vehicle Year/ Make and Model: (enter the make and model here)
Registration: (enter the rego here)
Notes:If the leak is a result of an error in the installation or a fault with the windscreen, no fee is payable.If the source of the leak is as a result of anything else, i.e, rust around roof racks, high stop lights, blocked drainage channels etc. this fee is payable in full upon collection of the vehicle.
quote item Template
Building the quote materials
Water testing should take about an hour we charge for consumables each time including the tape that will be used.
schedule job
Schedule a suitable time for the booking, usually at the beginning of the day. Change the job status to "Scheduled."
The process can take 2-3 hours sometimes. Once the leak has been identified we will need to contact the customer that we have found the leak.
Post identifying the leak, the glazier will upload photos of the job in the notes and give us his diagnostic. He then changes the job status to "To Invoice."
invoice
Copy the quote to an invoice after the installation has been completed. Email the invoice using the "Invoice" template. Please check you have coded the line item on the invoice to the right account code (41000 - Auto glass (41000) otherwise this defaults to account code: 42000 - Materials (42000)
Change the job status to "Post invoice Email".
after sales care
Our sales aftercare process consists of a simple follow-up email requesting a customer review. Please send an email using the standard "Review Email" or "Review Email - Giveaway" email template during promotional times. This allows us to gather valuable feedback, measure customer satisfaction, and build trust with future customers, while keeping post-sale communication minimal and non-intrusive. Change the job status to "Completed."
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